Are EBAY items shipped the same way? What about doll clothing?
Because most of the items offered on EBAY are AS-IS, they are typically shipped via US First Class and single-boxed. This keeps the shipping price low, however, if the item on EBAY is particularly valuable and/or fragile, it will be shipped via US Priority Mail and include Shipping Insurance. Doll clothing is usually shipped in a US First-class envelope or box, unless it is requested to ship Priority Mail or Overnight

Do you ship orders outside of the United States?  Yes, we will ship to Canada as well.  If you want something shipped elsewhere, please contact us and we will look into it on a per situation basis.

How much does shipping cost?  Shipping costs vary depending on your location and how the item is shipped.

Will my package be insured?
Insurance is optional , though it is always advisable. The Doll Cupboard is not responsible for any damage incurred during shipping if you opt not to have your package insured.

What guarantee do I have that the item is as described?
The Doll Cupboard does it's utmost to relate an item just as it is.  As we are still fairly new, we are striving to build a reputation for honesty and integrity. In the unlikely event that an item is found to be at odds with its description, the item may be returned to The Doll Cupboard within ten days of original shipping date for a full refund minus shipping expenses. For more information on our sales policy, go to Store Policies.

How do I return an item?
If you purchased an item from The Doll Cupboard off of the web site, and that item is found to be at odds with its description, you may return it within ten days of original shipping date for a full refund minus shipping expenses. Please contact us before returning any merchandise stating your intentions. And do read our Store Policies before buying.

How do I find what I am looking for on the web site?
Use the Site Shortcuts link, a text link or our convenient Site Map to find what you are looking for. The Doll Cupboard web site also features a convenient search feature and navigational bar found on the left hand side of each page. Still can't find what you're looking for? Email michelle@dollcupboard.com, or call us at 1-937-441-9480.

 When did you start selling doll related items?
I started The Doll Cupboard in 2006 at age 32. My goal is to make this website a viable second income for my family and I.

Where do you live?
I live in Lewistown, Ohio with my husband and 4 children.   The Doll Cupboard is currently based in my home while the Doll Hospital is at a seperate location in Kenton, Ohio.

Is selling doll clothing and accessories the only thing that you do for a living?
Yes. I am a stay-at-home mother and The Doll Cupboard is my sole enterprise while my husband is my "sound board".

Do you accept items on consignment?
I do on an individual per situation basis.  Please contact me if you would like to do so.

How do I go about buying an item off of the web site? You are not required to process the order online, but I do require payment via PayPal as it is the fastest and safest form of payment available to me at this time.  Personal checks are acceptable but would require a ten-day waiting period for the check to clear before shipping the order.

Will I be charged sales tax?
We are only required to collect sales tax on orders shipped to the state of Ohio. All other orders will not be charged sales tax. Ohio state sales tax is 7 percent.

Do you accept Credit Cards?
Yes, you can purchase with a credit card through PayPal at no additional expense to you as a buyer.

 Do you have gift certificates?
Yes, you can purchase a gift certificate in any amount from The Doll Cupboard.